Returns & Refunds
We stand behind our print quality. If something isn't right, we'll make it right.
7-Day Window
Report issues within 7 days of delivery
Full Refund
Eligible returns get 100% refund
Free Returns
No cost for defective or wrong items
Eligible for Return
- Item arrived damaged or defective
- Wrong item or wrong size was delivered
- Significant print quality issue (fading, cracking, misalignment)
- Item never arrived after 14 business days
Not Eligible
- Change of mind or incorrect size ordered
- Custom/personalised designs (unless defective)
- Items that have been worn, washed, or altered
- Orders returned without prior approval
How to Return an Item
Contact Support
Email us at support@ap.com within 7 days of receiving your order. Include your order ID, photos of the issue, and a brief description.
Get Approval
Our team reviews your request within 1–2 business days. We'll email you an RMA (Return Merchandise Authorization) number if approved.
Ship Item Back
Pack the item securely and ship it to our returns address with the RMA number clearly marked on the package.
Refund Processed
Once we receive and inspect the item, your refund is processed within 5–7 business days to your original payment method.
Custom Designs
Custom and personalised orders are final sale unless defective or incorrect. Please double-check all details — design, size, and quantity — before confirming your order.
Need to start a return?
Contact our support team and we'll guide you through the process.